The Customer Experience Advantage of eCommerce
Experiencing a product in-store is very different than experiencing that same product online. In this video, Diana Allwein, Group Management Director, Commerce for MOSAIC shares her expertise in enhancing your eCommerce customer’s online experience and making it more engaging than any experience they could encounter in brick and mortar.
• The brick and mortar experience vs the online experience
• Making your product work for you online
• Building the why beyond the what